FAQ

Frequently asked questions

How to I order or view a product?


Please make sure your pop up control is disabled since all of our products are displayed in pop up windows. Please consult your software help guide for disable instructions.




How do I know if my order has been received?


After placing your order you will receive a web confirmation and also an email confirmation.




How to I check the status of an order I've placed?


Log in, then to go to the "Order History" section. You will see all your Bloom Allure orders along with their status and UPS tracking numbers. If you are already logged in, click on "Your Account" (located on the top frame), then click on "Order History."




Is is safe to order online?


Ordering from Bloom Allure online is safe and secure. Once you click on "Order Review," you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. If you do not feel comfortable ordering online, we are happy to take your order via phone at 424-361-9687 from 9am - 5pm PST Monday – Friday.




What is your return policy?


Bloom Allure would like you to be satisfied with your purchase. If you would like to return a product, please see our return policy below for returns made to bloomallurela.com.

You may return any unopened or gently used Bloom Allure product purchased within 30 days of purchase by contacting us at contact@bloomallurela.com. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. If you receive products in a bloomallurela.com purchase that are damaged or defective, please refer to “Damaged or Defective Products” section below.

When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. You may choose, upon our acceptance of your return, to have the price you paid for the product either refunded to the original purchaser’s method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or applied to the purchase of products from bloomallurela.com of equal or greater value. Your original shipping and handling charges will not be refunded.

Damaged or Defective Products:

When your bloomallurela.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at contact@bloomallurela.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.




How can I sell Bloom Allure products in my store?


To request an Application of Interest, please email contact@bloomallurela.com.




How do I unsuscribe from Bloom Allure emails?


If you would no longer like to receive Bloom Allure mailers, please send your name, address, and email to contact@bloomallurela.com




Can I purchase Bloom Allure products on Amazon?


Bloom Allure products will be SOON available on Amazon.




Are Bloom Allure products 100% natural?


Bloom Allure products are a fusion of natural ingredients, and modern science, offering a unique sensorial experience with undeniable results. Inspired by nature, Bloom Allure uses the power of natural ingredients with science to deliver products that are technologically advanced and safe for consumers.

The safety of our products is our top priority. The safety assessment of a cosmetic product takes into account the safety of the ingredients it contains regardless of their source. In fact, whether ingredients are naturally derived or man-made has no impact on their safety. What is more important is how much of the ingredient is used and how it is used in the formula.

We use natural ingredients of the highest quality. In order to create products delivering the highest levels of safety and performance, when no reliable or effective natural ingredient is available we use the safest synthetic derivative.

Bloom Allure is committed to providing products of high and consistent quality. Accordingly, the products developed must comply with all worldwide regulations and with the most stringent requirements of quality, traceability, and safety.




How does Bloom Allure guarantee product safety?


Please be assured, the safety of our products and ingredients is our top priority. Accordingly, our formulas are developed to comply with worldwide regulations and with the most stringent requirements of quality, traceability, and safety. We take all the necessary steps to prevent the use of any substance that has been scientifically recognized to potentially jeopardize consumer safety.

We have identified hundreds of substances we will not use in our formulations, and each and every ingredient used in our products is researched and tested an average of three times by a full team of scientific experts including toxicologists, dermatologists, chemists, biologists, and regulatory experts. In fact, every ingredient must receive a “safety visa” before it can be used in one of our products. This means it has been proven by toxicologists to be safe to use. Once the ingredients have been validated for safety, the final product is rigorously tested to ensure maximum safety and efficacy.

This uncompromising approach, which combines the most recent scientific data and the latest technological advances, allows us to deliver products of the highest safety and quality to our consumers.

If you have any concerns with specific ingredients, Bloom Allure makes all ingredient lists available on our website* for your reference and easy access.

*Please note, Bloom Allure product ingredient listings are updated periodically. Before using a fresh product, please read the ingredient list on the packaging of your product to be sure that the ingredients are appropriate for your personal use.




What is Bloom Allure's view on animal testing?


Bloom Allure does not test our products on animals. We are deeply committed to the elimination of animal testing.





© 2020 by Bloom Allure, LLC

contact@bloomallurela.com

Los Angeles, CA, USA

0